Contact Information

Contact us by Email, Telephone or Postal mail

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

• Email
• Online Form
• Telephone
• fax
• Snail Mail

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Email:

For product information or assistance:
products@canvasfactory.net

For service inquiries or assistance:
service@canvasfactory.net

For customer support or assistance:
customerservice@canvasfactory.net

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential.

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Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

Form

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Telephone:

Live Customer Care Center

1-925-755-3264
Tuesday to Thursday   8:30am to 4:30pm (PST)

Non-business and federal holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.

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FAX:

1-925-755-3268

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Postal Mail:

Send your inquiries to:

• The Canvas Factory
• Attention: Customer Care Center
• 6200 Bridgehead Road
• Oakley, CA, USA
• 94561